Month 8- January 2014

 

It’s been another great month for me here in Orlando. The weather has been perfect for soccer (65 degrees) and I’ve been getting a lot of refereeing in. I just recently upgraded my certification and am one step closer to reaching my goal of becoming a FIFA referee one day! I’ve been very busy personally and professionally.  I’m starting to wrap up my counter sales phase of my training and next month I’ll transition into learning about the purchasing and accounting functions of my profit center.

This month I began working on a few small projects to help improve our counter and counter sales team. I conducted a survey with 120 of our customers and asked tough questions about how well we service them. After collecting and analyzing the data, I was able to get a good feel for how our customers perceive us.  I decided to set up a meeting with our counter sales team to discuss some of the highlights and the areas that need improvement. During the meeting, our counter sales team was definitely motivated to step up and design their own action plans for improvement. I’m definitely excited to see the progress we will make in the months ahead!

                Towards the end of this month I headed down to Tampa for a huge profit center move. Profit center managers are continuously looking for ways to minimize expenses, and typically, rent is one of the biggest. The decision to move a PC is not an easy one, but there are numerous resources that Hajoca provides to assist with such a big transition. I was able to see some of the behind the scenes work that has to be done before a move can be executed.  I think I have a pretty good idea of what to expect when I participate in another move.  The Tampa move required a lot of manpower and hours.  We were able to finish the move over the course of 4 days.  Let’s just say the move was exhausting but we all bonded and had a great time in Tampa!