Month 4 – November 2012

Helping customers at the counter -- the front line of the battlefield!

New challenge: Working at the counter!

This month, I started doing some work at the counter. Getting to greet and help the customers has been very fun. However, it does get a bit frustrating sometimes to try to find an item in the Eclipse computer system. There are many different codes to enter for different products, and I am doing my best to try to learn them all. Fortunately, the Hajoca veterans here have all been very helpful.

I decided for my project that I would work on tracking lost sales and increasing purchasing and inventory levels for certain items which would result in an increase in net revenues and profits. The concept is complete, and I have spoken with the sales and purchasing personnel abut it. The most challenging aspect will be to gather the necessary data. My regional manager, Paul, believes that there is a way to track lost sales resulting from stock outages in Eclipse. I am working on this with the Eclipse system administrator and hope to have all the details ironed out in a few weeks.

Finally, I had the opportunity to go on a business trip to Marshalltown, Iowa. Hajoca recently opened a new branch in Marshalltown, so several people went there to help them move the profit center into a new building and take inventory. We had Hajoca personnel from Arizona, Florida, Virginia, Colorado, and Pennsylvania (yours truly) fly to Iowa and make this move happen. We spent a week over there working long days, but the learning experience was priceless (and the overtime pay was nice too!). I would definitely volunteer for any other opportunities like this in the future.